1. About Repmory
Repmory is a post-session memory and client-recap service for in-person fitness and strength coaches. It helps a coach capture session details, review AI-assisted notes, keep a private client history and share an approved Session Recap.
This policy applies to Repmory's website, progressive web app and related support communications.
2. Information we process
Account information. We process your name, email address, authentication details, session information, Beta access status and coach profile settings.
Coaching information. You may enter client display names, goals, training experience, private training considerations, session notes, transcripts, coaching observations, training facts, questions and client-ready recaps.
Media. If you choose to use these features, we process voice recordings submitted for transcription, a coach logo, coach-only client avatars and session photos selected for a record.
Service information. We process device and browser details, security and rate-limit signals, feature actions, record status, request timing, provider usage and cost metadata, and error categories. Operational logs are designed to exclude session content.
Support information. We process messages you send to our support or privacy addresses and the information needed to respond.
3. Google sign-in data
If you choose Continue with Google, Repmory receives your Google account name, email address, profile image when available, and a stable account identifier. We use this information only to create or locate your Repmory account, authenticate you and display your account identity.
Repmory requests only basic sign-in scopes. It does not request access to Gmail, Google Drive, contacts, calendars or your Google password. Authentication records and provider tokens are protected as account credentials and are not used for advertising.
Repmory's use and transfer of information received from Google APIs follows the Google API Services User Data Policy, including its Limited Use requirements.
4. How we use information
- Provide sign-in, account security and approval-based Beta access.
- Create, organize, review, store and export coach-controlled records.
- Generate and revoke the Session Recap links a coach chooses to share.
- Transcribe audio and organize text only after the coach initiates those actions.
- Enforce usage, security, retention and AI budget controls.
- Maintain, troubleshoot and improve service reliability.
- Send authentication, retention and support communications.
We do not sell personal information or use coaching content for behavioural advertising.
5. AI and transcription processing
When a coach requests transcription or organization, Repmory sends the minimum necessary audio, text and relevant confirmed history to contracted AI infrastructure. Requests are configured to require eligible zero-data-retention routes, deny provider data collection and prevent silent cross-provider fallback. Images are not sent to AI models.
AI output remains a draft until the coach reviews and confirms it. Private Coach Notes and Session Recaps are separate outputs.
6. When information is shared
We use service providers for hosting, database storage, private object storage, authentication, abuse prevention, email delivery, transcription and AI organization. They receive information only as needed to provide their contracted function.
When a coach creates a public recap link, the page may show the confirmed Session Recap, client display name, session date, coach name and brand, selected session photos and selected external payment links. It does not show raw notes, transcripts, Private Coach Notes, internal questions, internal identifiers or provider metadata. The coach can revoke the link.
Stripe and PayPal links open the coach's external checkout. Repmory does not collect card details, determine payment status or process refunds.
We may disclose information when required by law, to protect people or the service, or as part of a business transaction subject to appropriate safeguards and notice.
7. Retention and deletion
We keep confirmed records while the account remains active or as needed to provide the service. Unconfirmed attention records are scheduled for deletion after seven days. Uploaded voice audio is scheduled for deletion no later than seven days after upload; the editable transcript can remain with its record.
Coaches can export their information and request account deletion from Settings. At the end of the Private Beta, an expired account receives an export window before deletion under the notice shown in the product. Some limited security, audit, legal or backup information may be retained when reasonably necessary.
8. Security and international processing
We use access controls, tenant isolation, encrypted transport, private storage and limited operational logging to protect information. No internet service can guarantee absolute security.
Our providers may process information in countries other than your own. Where required, we use contractual and technical safeguards for those transfers.
9. Your choices
You can review and edit records before confirmation, choose what to share, revoke recap links, manage media, export account data and delete your account. You can also use email-code sign-in instead of Google sign-in.
Depending on where you live, you may have additional rights to access, correct, delete, restrict or receive a copy of personal information. Contact us to exercise those rights.
10. Children's information
Repmory accounts are intended for adult coaches and are not offered directly to children. A coach who records information about a client is responsible for having an appropriate basis and consent, including any consent required for a minor client.
11. Changes and contact
We may update this policy as Repmory changes. We will update the date above and provide additional notice when a material change requires it.
Privacy questions and requests: privacy@repmory.com
General support: support@repmory.com